Shipment and Returns

Your Shipment

Packages are generally dispatched within 2 days after receipt of payment and are shipped via Parcelrite with tracking and drop-off without signature. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

Returns

If you are not entirely happy with your purchase you may return the product unused with all manuals, attachments and original packaging, providing it has been paid for in full before despatch. It must arrive back with us within 7 days of delivery to yourselves. Once inspected you have the option of an exchange, credit note or refund excluding initial carriage charge. Please note if after inspection if any of the above is incomplete or the product has been used we will not be able to offer an exchange, credit or refund and there may be additional carriage costs involved in returning the item to you. If you would like us to collect the item that is not required this can also be arranged at an additional cost of £20 + vat up to 10kg.
After 7 days please contact us, as certain products we can accept back after the 7 days, but the item(s) will be subject to a 20% re-stocking fee. The cost of the return will be the customer’s responsibility, but if you would like us to collect there will be an additional charge of £20 + vat up to 10kg. All products must be unused with all manuals, attachments and original packaging. We reserve the right to charge up to a 25% re-stocking fee for items that have been sent out correctly by ourselves, but wish to be returned because of incompatibility with existing equipment or have been ordered in error.
If you are not sure please phone us on 01455 617227 where we will be happy to help with checking compatibility. The cost of returning faulty or incompatible items to us is the responsibility of the customer, however we can organise a reverse collection but there is a standard charge of £15.00 + vat for parcels up to 10kg in weight, please contact us before returning the product as we can advise on cost, methods of return. Any damage or incomplete or missing parts must be reported within 24 hours of delivery, we accept no liability after this period.