Spotlight on some of our Gold Customers


Eric Lyons Fine Food Specialists

Eric Lyons in Knowle for five generations (since 1903) have been providing meat and fine foods from their shop in Knowle, Warwickshire. Sourcing locally wherever possible they pride themselves on traditional values with a modern approach to food and hygiene. The shop has recently had an extensive refit and Nick and Dan Lyons have developed a range of meals both sweet and savoury, with new lines on the way. They are still one of the finest butchers and piemakers around but now they sell delicatessen produce and delicious hot food!

The new shop

Realising that after the refit they were going to have many more lines, Dave & Pete Lyons decided to move away from the traditional 'butchers shop' payment mode - whereby the customer pays at the counter - to a checkout sytem.

Equipment provided

We supplied Avery Berkel XTi scales to Eric Lyons just a couple of years ago and they were covered under our service contract so we thought the best option would be to change all the scales to label printing scales with a price embedded barcode. Two touchscreen tills were then installed as checkouts, with metrologic barcode scanners, receipt printers, Ingenico PaymentSense credit card terminals and cash drawers. The touchscreen terminals were installed with ICRTouch TouchPoint software with TouchOffice Web (TOW) providing cloud based back office software. An extra Avery Berkel XTi100 was added for use in the bakery.

Advantages

Customers now checkout like a traditional supermarket, bringing their basket to the till where the items are scanned — so no price lookups or item searches are required. The butchery and deli departments now no longer need to handle cash or credit card terminals, which — apart from being hygienically beneficial — provides a swifter service, which in turn has provided an enhanced customer experience.

With it's extensive reports, cloud based architecture and instant uploads, TOW now provides Dave & Pete with valuable sales insights on their pc and phones at the press of a button.

If you are interested in more information on the products and software used by Eric Lyons please contact us.

I Due Vulcani

Italian Restaurant.

I Due Vulcani is a new Italian Restaurant & Bar in the very Popular Crescent area of Hinckley. They serve a very extensive menu of traditional Italian dishes, quality steaks, pasta , pizza, seafood. With gorgeous starters & delicious desserts. They cater for all the family with a Childrens menu offering smaller portions. All this at a very reasonable price.

The Bar & Lounge

The Bar offers a large selection of beverages with Draught Beers, Spirits, Wines, Cocktails, Soft Drinks, Specialty Coffee's & Tea's. You can enjoy these drinks with your meal or if your not eating take advantage of the lounge area with its comfy sofa's.

Epos Equipment Required

Their requirements were for a fast and accurate Touch Screen system, with a printer in the kitchen to split orders by table and courses, a bar printer to print orders at the bar, a table tracking system to add orders against tables so the customers bill is calculated at the end of the meal. They also wanted to electronically take orders direct at the tables so they would be sent straight to the kitchen & bar printers without the hassle of writing on a pad then adding to the till.

The Cash Register

We supplied a Sam4s Titan Touch Screen at the point of sale . This a 12" Touch Screen terminal that is bezel free so no corners for nasty old liquid to congeal and stop the screen from working properly. This was linked to a cash drawer, 2 printers 1 in the kitchen for food orders & a bar printer for bar orders, receipts & customer bills.

Sam4s Titan

The Software

We loaded the till with ICRTouch Touchpoint software. We find this the most easy to use, to program & forward thinking software available. With a superb support network. Its an ideal solution for Bars, Restaurants, Fast Food & Retail. We can load any software we like on to our machines, we have been offered slightly cheaper options but the quality is miles apart.

TouchPoint

PocketTouch For Table Orders

For taking orders at the table we supplied 7" Android pads with ICR PocketTouch Software. PocketTouch duplicates the screen on the tills to your Android pad allowing your to take orders, allocate to a table and send to printers in the kitchen & bar. It also allows for you to send to the kitchen how you would like dishes cooked and any allergy requirements.

PocketTouch

Manor Farm Shop Catthorpe

Manor Farm Shop is a superb family run Farm Shop and Restaurant (serving home cooked food) based in the Leicestershire countryside and close to Rugby. Matt and the team have long been valued customers of ours. They use ICRTouch Touchpoint in the shop and restaurant linked to TouchOffice and TouchLoyalty in the back office. Scales, Label Printers and Scanners are incorporated into the system.

TouchLoyalty allows them to provide their customers with loyalty cards which can be programmed to give targeted discounts and offers. The customers are saved to a database and can be emailed promotions or just sent a birthday message.

We designed and provided Manor Farm with the loyalty cards and with labels that they use in their weigh label system (Ohaus Scale linked to an Intermec printer loaded with our Caxton software).

If you are interested in more information on the products and software used by Manor Farm please contact us.

Barnacles Restaurant

On the border of Leicestershire and Warwickshire Barnacles Restaurant is an excellent restaurant serving primarily seafood.

The bar and kitchen are situated downstairs and the main restaurant is upstairs. We installed 2 x Touchscreens and Printers downstairs and 1 Touchscreen and 2 Printers upstairs, with another printer in the kitchen. The whole system is linked via ethernet and seamlessly runs ICRTouch TouchPoint software, with appropriate print outs for the kitchen, bar and waitress staff. All the print outs are sorted into categories by the software to avoid confusion. The software links to TouchOffice Web back office cloud software.

Barnacles restaurant is a typical restaurant type installation for us and showcases our flexibility to design a system that complements the clients existing way of working.

If you are interested in more information or a quote for ICRTouch software please contact us.

Alara Bistro & Coffee

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